Calling all marketing people who work with content people, and all content people who work with marketing people

Update: I wrote this post and survey with last year’s CS Forum in mind, but this year I’m bringing this talk to Confab Central in June! Between now and then I’d love as many contributions as I can get.

If you work in marketing, or with content, you can tell me all about it and help me with a cool thing I’m doing. Please?

Awesome news: I’m speakingI spoke at CS Forum in Melbourne, this October! last year! I’m I was really stoked to be in the line-up again after four years, and only slightly intimidated by the company I‘mwas in.

Even awesomer, this June I’ll be at Confab Central with the latest version of the same talk, which is called Content people and marketing people: It’s complicated. The idea came from the way I’ve worked as a content guy in three companies, each with very different ways of structuring their marketing and content/digital functions, but none of which seem ideal.1 Is this relationship destined to be painful, or are there ways to make it work? I want to ask around, find out, and tell a big roomful of people all about it.

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Making risk management work (4): The tools you need

This post is part of the Content Is The Web risk management series.

This post explains the tools and tables you’ll use to manage risks properly. It follows on from earlier posts about the framework and conversations that risk management uses.

The short version:

Each risk is documented in a separate report, and each piece of content you work on needs a register of all its risks. So long as you’re having the right conversations and following the framework, this is basic admin.
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Sign-off is like road works

This post is part of the Content Is The Web risk management series.

I’ve already written about how sign-off processes make it hard to collaborate properly. Now we turn to another reason sign-off sucks: It’s slow and frustrating, like roadworks.

You might typically have 3-6 people sitting between your work and publication. They’re called things like ‘legal’ and ‘marketing’, but they’re better depicted like this:

Stop/go signs

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One thing we all know about workflow: No-one knows enough about what’s going on

It takes a team of people with a range of skills and knowledge to create our web content. The way we work together and organise the tasks that go into creating content is, in sum, “workflow”. Approvals, stakeholder engagement, work-tracking and getting feedback on draft content are all aspects of workflow.

Problem is, there’s a standard form of workflow – the sign-off process – that makes it difficult to collaborate properly with all the people who contribute to making great web content. Continue reading