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Content strategy

Sticky note overload! My talk from UX Design Day

UX + Content Strategy = Better business

stickyuxcs

So, UX Design Day in Dunedin was a great little conference. My place in the programme was as the one and only content strategist, in town to pitch for as much cooperation as possible between UX and content people as we work on building things.

And what’s the best way to win the hearts and minds of UXers? With sticky notes. So here are my slides.

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Content strategy

This is what happens when I take whiteboard notes at a content strategy meetup

Last night’s content strategy meetup was a bit of a show n’ tell session about content audits. Of course, one of the best things about meetups like these is the little hints and tips you get from each other. So I wrote a few of them down:

My handwriting is so pretty
My handwriting is so pretty

Or, if you prefer things in some sort of order…

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Content strategy

I’ll be at Dunedin’s UX Design Day, October 31

Update, 2 November: UXDD was a fantastic day. I’ve posted my talk material: Sticky note overload! My talk from UX Design Day

One of the hardest things about getting to present at conferences and events is keeping my damn mouth shut about it until the organisers have announced the line-up. So, after a week or two of keeping my trap shut: I’M COMING TO DUNEDIN FOR UX DESIGN DAY!

Dunedin’s a special place, and any excuse to head back down for a visit is always a good thing. I lived there for seven years, it’s where I met my wonderful wife (as well as being her home town), and it’s where I made some of the best friendships of my life. As far as I recall, it was always exactly like this:

Dunedin
(That’s me on the obligatory outdoor couch, in the yellow and black t-shirt.)

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Content strategy Governance and workflow Risk management

Making risk management work (4): The tools you need

This post is part of the Content Is The Web risk management series.

This post explains the tools and tables you’ll use to manage risks properly. It follows on from earlier posts about the framework and conversations that risk management uses.

The short version:

Each risk is documented in a separate report, and each piece of content you work on needs a register of all its risks. So long as you’re having the right conversations and following the framework, this is basic admin.

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Content strategy Governance and workflow Risk management

Making risk management work (3): The framework

This post is part of the Content Is The Web risk management series.

Update, 13 Sept 2014: I finally got around to adding in the five steps a risk goes through.

Risk management replaces your old sign-off process. As part 2 explained, it changes what you ask as you work though content with other people. Once you have a big pile of information from these risk reporters, this post explains how to sort through it all. The next post introduces some of the tools you’ll use.

The risk management framework makes the entire process as objective as it can be. It rates each risk’s likelihood and consequence on separate scales, then produces a severity measurement. This determines how acceptable the risk is (or isn’t), and shows you what risks are most important.

Categories
Content strategy Governance and workflow Risk management

Making risk management work (2): Holding conversations

This post is part of the Content Is The Web risk management series.

You know the roles and definitions that risk management is based on, so now we turn to how to talk about risks with your risk reporters. After that, the next post introduces the tools you need to manage them.

(Risk reporters used to be stakeholders and points of sign-off. If that’s news to you, let me repeat the link to How risk management works (1) – Roles and definitions.)

It’s your decision to talk to risk reporters one-by-one, or all together as a group. It’s most important, especially at first, that you do actually talk. The old days of sending drafts and receiving tracked changes or free-form comments are over.